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Member Issue Brief: Implementing Patient Out-of-pocket Cost Estimators

This issue brief lays out the key components of effective online tools used by hospitals and health systems to help patients understand their potential out-of-pocket costs and highlights several different approaches providers have taken.
Cost, Quality and Outcomes (CQO) Movement, Patient and Family Education/Engagement, Care Delivery Transformation

Peer Support Issue Brief

Hospitals and health systems are enhancing the way they deliver care to improve patient care and outcomes, prepare for the future and strengthen sustainability. One key driver to transforming care is expanding the non-clinical workforce to improve patient experience and outcomes and reduce clinical staff burnout. Peer Support Specialists (PSS) can play an impactful role in helping hospitals and health systems achieve these goals. PSS are people with lived experience, living in recovery from psychiatric and/or substance use disorders, who provide non-clinical, strengths-based support to others seeking individualized recovery guidance.
Peer Support, Access to Behavioral Health, Behavioral Health Intervention & Issues Prevention, Workforce, Behavioral Health Workers
Public

Issue Brief: Building a Safe Workplace and Community - Violence Mitigation in a Culture of Safety

This issue brief, the third of four in the series, examines how hospitals’ violence mitigation efforts can fit effectively into an organization’s culture of safety strategy.
Workplace Violence, Workplace Safety, Access to Behavioral Health, Behavioral Health Intervention & Issues Prevention, Wellness/Preventive Care