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Mastering Difficult Conversations: Practical Strategies for Success
This webinar will explore the psychological and emotional factors that make these discussions challenging and provide practical strategies to manage them effectively. You will learn mindfulness techniques to maintain composure under pressure and simple, in-the-moment tools to communicate thoughtfully. By the end of the session, you will have actionable skills you can apply immediately to stay calm, focused, and effective during any difficult conversation.
Empowering Teams: Parkview Health’s Roadmap to Safer Care with TeamSTEPPS
Parkview Health’s presentation showcases their strategic implementation of TeamSTEPPS to enhance teamwork and communication in response to patient safety events. It highlights their phased rollout, sustainability efforts, and a custom dashboard that drives data-informed decisions and research.
Investing in the Power of Teams to Address Social Needs
Learn how Regional One Health and New-York Presbyterian Hospital improved health outcomes by leveraging specialized skills of care team members to identify and address the social needs of their patients.
Value Break: Restructuring Staffing Models to Value the Workforce
Learn how Atrium Health and Yale New Haven Hospital redesigned staffing structures due to COVID-19, and the impact it has on patient outcomes and experience, and ultimately cost.
Improving the Patient Experience with Volunteers
Hospital volunteers can work collaboratively with Patient Experience teammates to improve value for patients. Understanding how to integrate empathy into the patient experience can develop a culture for empathy and patient-centered care in your hospital. In this virtual workshop, learn how volunteers can lead the way to accelerate healthy outcomes for patients, caregivers and communities.
Value Initiative: Improving Value through Evidence-Based Training
During this session, you will learn how professionals responsible for caring for the patient and resident care environment can improve both value and outcomes.
Value Initiative: Using Risk-Adjusted Staffing to Improve Patient Value
Learn how a Patient Risk Assessment Profile allowed nurses to proactively assess patient risk to guide staffing decisions and nurse-patient assignment. Implementation of this tool improved patient value, reduced adverse events, and avoided unnecessary hospital costs.
Value Initiative: Unconscious Bias: From Awareness to Action
Building a culture of value requires addressing human behaviors, including unconscious bias.
Combatting Maternal Health Disparities
What are some disparities associated with maternal and child health in your community? What are the root causes of these disparities? Explore how hospitals, health systems and their community partners are joining forces to examine and address disparities in maternal care, ultimately increasing access to equitable care and improving health outcomes.